Datatex Computer Services, founded in 1975 by my father, Charles Conley, is nearing its 50th anniversary. After growing up in the business, I stepped into full leadership five years ago. We’ve evolved over the years from building calculators to building mainframes to fixing computers to focusing on the MSP model. However, losing a major client worth 25% of our revenue …
I got into IT after developing a system (known as Star Jockey) when I was a morning show host at a country radio station in 2002. The system, which allowed DJs to prerecord talk tracks and share them between sister stations over the Internet, caught the attention of a local IT company owner in 2003, who invited me to work …
I founded CW IT Support while in college, after starting it as a side hustle. I hired my first employee in 2010 and sold my first monthly recurring revenue (MRR) contract four years later, after reading the book Managed Services In A Month. Before that, my entire business was break-fix. In 2016, I split my company into two entities, Computer …
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I started my career at Converging Networks Group, Inc., founded in 2003, when I was 21 years old. After leaving and gaining valuable experience at a franchise MSP, I approached CNG’s owners, Jerry and Brad Kuntz – my mentors – offering solutions to help their struggling business model adapt. Recognizing the challenges faced by the company, I returned as the …
From earning a biotechnology degree and working in research to becoming the owner of an IT services company, my journey leading Cornerstone Information Systems is anything but conventional. For over 40 years, Cornerstone has provided technology solutions, support and break-fix IT services, primarily to Western Kentucky and Middle Tennessee communities. Since joining Cornerstone in 1998, acquiring partial ownership in 2003 …
I opened CMIT Solutions of Atlanta Southern Crescent, an IT franchise, on April Fool’s Day, 2009, as my fat-finger response to the recession. As a former high-paid sales executive, I faced the choice of relocating my family for the seventh time in 12 years or finding a new path. I chose IT services, believing in the industry’s necessity. I became …
This year marks ILER Networking & Computing’s 30th year in business. Yet we contemplated shutting our doors after one of our biggest, most long-standing clients, who’d been with us since 2008, decided not to renew their contract near the end of 2023. It wasn’t because we were doing a bad job – they were trying to make their numbers look …
In 2022, Blue Net Inc. – an IT services company founded in 2006 by my husband, Adam Wittke – faced a major financial crisis after a costly acquisition mistake threatened its survival. Adam was forced to fight to keep his 17-year-old company afloat. That year, I came on board to help Adam with sales. However, with a damaged culture, lost …
While new clients are the lifeblood of most businesses, one of the often overlooked parts of a successful MSP (or any business) is squeezing the most out of each client you already have while ONLY adding the RIGHT new clients. Producer Club member Brandis Kelly, President of DigeTekS, spent much of the last year maximizing the value of his existing …
